Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason. (The law requires 14 days; we give you 30.)

The withdrawal period expires 30 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods. If you ordered several goods delivered separately, it expires 30 days after you, or that third party, acquire physical possession of the last one.

To exercise the right of withdrawal, you must inform us — Bicicotxets S.L., Passeig del Mar, 3, Palamós, 17230 Girona, Spain, email [email protected], phone — — of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or an email). You can use the withdrawal button on this page or the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement by bank transfer to the account you paid from, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. Please pack the bike securely, ideally in its original box, and write to us first: we tell you the return address and can arrange the collection for you.

You will have to bear the direct cost of returning the goods. Because a bike cannot normally be returned by post, the cost is estimated at a maximum of approximately €150 within the EU; if we arrange the collection, we tell you the exact price before it is booked.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning — as you could in a shop. Trying the bike for size and riding it briefly to check it is fine; outdoor use that leaves wear on tyres, drivetrain or frame may reduce its value.

Complete and return this form only if you wish to withdraw from the contract, for example by email to [email protected].

Businesses buying for their trade have no statutory right of withdrawal; ask us and we look for a solution. If you want to return a bike after the 30 days, contact us anyway.