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Returns policy
You can return any bike, new or used, within 30 days of delivery, without giving a reason. Here is how it works.
30 days to return
You have 30 days from the day you receive the bike to tell us you want to return it, without giving a reason (the law requires 14). This applies to new and used bikes.
How to return a bike
Tell us within the 30 days: with the online button on our right of withdrawal page, by email, or with the model withdrawal form. We reply with the return address, or arrange the collection for you. Then send the bike back within 14 days of telling us, packed securely, ideally in its original box.
The bike's condition
Trying the bike for size and riding it briefly to check it is fine. Outdoor use that leaves wear on the tyres, drivetrain or frame may reduce its value, and you are liable for that loss in value.
Return costs
You pay for the return shipping. A bike cannot normally be returned by post; within the EU the cost is approximately €150 at most. If we arrange the collection, we tell you the exact price before it is booked.
Refunds
We refund the price of the bike and the original standard delivery within 14 days of receiving your withdrawal, by bank transfer to the account you paid from, with no fees. We may wait until the bike is back with us, or until you show us proof that you have sent it.
Businesses, and after 30 days
Businesses buying for their trade have no statutory right of withdrawal; ask us and we look for a solution. If you want to return a bike after the 30 days, contact us anyway. A defect is not a return: it is covered by the legal guarantee, explained on our warranty page.
Still have questions?
Write to us; a rider will answer within 24 hours, Monday to Friday.